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| From when does this FSG apply? |
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This FSG applies from the date of issue and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG. |
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| How can you instruct us? |
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You can contact us to give us instructions by post, phone, fax or email on the contact number or details mentioned on page 1 of this FSG |
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| Who is responsible for the financial services provided? |
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Insurance House of Australia is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG.
Insurance House of Australia holds a current Australian Financial Services License no: 235057. The contact details for Insurance House of Australia are on the front of this FSG. |
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| Do we have any relationships or associations with the insurers who issue the insurance policies or any other material relationships? |
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Insurance House of Australia is a shareholder of Steadfast Group Limited(Steadfast). Steadfast has exclusive arrangements with some insurers under which Steadfast will receive between 0.5 - 1% commission for each policy arranged by us with those insurers. This is used to operate Steadfast. Depending on the operating costs of Steadfast and the amount of total premium we place with the participating insurers in any financial year, we may receive a proportion of that commission for all products arranged with the participating insurers in each financial year, at the end of each financial year. |
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| What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to? |
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Insurance House of Australia is authorised to advise and deal in general insurance products to wholesale and/or retail clients. We will do this for you as your broker unless we tell you otherwise.
[If acting under a binder for retail products:] Sometimes we will act under a binder or agency from the insurer. When we act under a binder or agency we will be acting as the agent of the insurer. This means that we represent and act for the insurer, not for you. We will tell you when we act under a binder or agency to arrange your insurance or advise you about your insurance needs.
The insurer that has given us that binder would be shown on your Tax Invoice. We will only advise on, or arrange policies with the insurers in attachment 1, unless we tell you otherwise. If we do, we will give you another or supplementary FSG. |
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| Will I receive tailored advice? |
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Maybe not in all cases, however, we may need information about your personal objectives, details of your current financial situation and any relevant information, so that we can arrange insurance policies for you or to give you advice about your insurance needs. We will ask you for the details that we need to know.
In some cases we will not ask for any of this information. If we do not ask, or if you do not give us all of the information we ask for, any advice you receive may not be appropriate to your needs, objectives and financial situation.
You should read the warnings contained in any SOA, or any other warnings that we give you, carefully before making any decision about an insurance policy. |
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| What information do you maintain in my file and can I examine my file? |
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We maintain a record of your personal profile, including details of insurance policies that we arrange. We also maintain records of any recommendations or advice given to you. We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you.
We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request . A copy is also available on our website, www.ihq.com.au
If you wish to look at your file please ask us. We will make arrangements for you to do so. |
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| How will I pay for the services provided? |
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We often receive a payment called commission, which is paid to us by the insurers. However, we will also charge you a fee. These will all be shown on the invoice that we send you. You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within the time set out on the invoice. |
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| How are any commissions, fees or other benefits calculated for providing the financial services? |
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Our commission will be calculated based on the following formula: |
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X |
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Y% x P |
In this formula:
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our commission |
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Y% |
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the percentage commission paid to us by the insurer. A summary of our commission percentages is set out in attachment 1. |
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P |
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the amount you pay for any insurance policy (less any government fees or charges included in that amount). |
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Any fees that we charge you will be on the basis of staff and professional input and management and commission rebate by the arranged Insurer.
Your Client Service Assistant who will assist you with your insurance needs will be paid a salary.
If we give you a SOA, we will list in that document any fees, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.
See above for information on the Steadfast association and commission. |
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| What should I do if I have a complaint? |
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- Contact us and tell us about your complaint. We will endeavour to resolve it quickly.
- If your complaint is not satisfactorily resolved within 10 days, please put your complaint in writing and send it to a director at the address noted at the beginning of this FSG. We will try to resolve your complaint quickly and fairly.
- Insurance House of Australia is a member of the Insurance Brokers Disputes Limited (IBDL). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to IBDL. IBDL can be contacted on 1800 064 169.
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